The implementer has moved on
The company or freelancer who set up Odoo is no longer responsive, and nobody else understands the custom modules.
Odoo ERP · Support
Odoo support and maintenance for the system your business runs on every day
When an invoice won't validate or a scheduled job stops at night, you need someone who already knows your database. We keep your Odoo stable, answer your team's questions and make small improvements as you go.
What is Odoo Support & Maintenance?
Odoo support and maintenance is the ongoing care of a live Odoo system after go-live, covering fixing errors, answering user questions, applying updates to Odoo and custom modules, monitoring servers and backups, and making small enhancements as processes change. It keeps the ERP reliable and gradually more useful instead of slowly drifting out of step with the business. It is usually provided under a retainer or ticket-based agreement.
An ERP isn't finished at go-live. Users discover edge cases, tax rules change, a third-party module needs an update, the database grows and slows down, and the developer who built your customizations may no longer be available. Without someone responsible, small issues pile up until users lose trust in the system and start working around it again.
What happens without ongoing support
Errors with no clear owner
Tracebacks, failed scheduled actions and odd stock figures get reported in chat groups but never properly investigated.
Slowing performance
Screens and reports that were fast at go-live now take too long as transaction volume and attachments grow.
Small changes keep waiting
A new report column or an extra approval step doesn't justify a project, so it never gets done.
Our Odoo Support & Maintenance service
Ticket-based issue resolution
Problems reported through a single channel, triaged by business impact, reproduced on staging and fixed with a note explaining the cause.
Functional user support
Answers to how-to questions from accounts, sales and warehouse staff, often the fastest way to fix what looks like a bug.
Code and module maintenance
Custom modules kept in working order, Odoo source updates applied, and third-party modules updated when their vendors release fixes.
Server and database care
For self-hosted systems: backup checks, disk and log monitoring, PostgreSQL maintenance and OS security updates.
Small enhancements
New fields, report tweaks, email templates and automation rules handled within the support arrangement as your needs change.
Takeover of existing systems
Onboarding of a database we didn't build: code review, documentation of what exists, and a list of risks to address.
Included capabilities
- Single ticket channel
- Impact-based prioritization
- Staging reproduction before fixes
- Root-cause notes on each issue
- Scheduled action monitoring
- Backup and restore checks
- Performance tuning
- Custom module documentation
- Periodic health reports
What Odoo Support & Maintenance changes for your business
Someone accountable
Every issue has an owner, a status and an explanation when it's resolved.
Fewer repeat problems
We aim to fix root causes, not just symptoms, so the same ticket is less likely to come back next month.
Predictable system health
Backups, updates and performance are checked on a schedule rather than after something fails.
Odoo keeps up with the business
Small changes happen regularly, so the system follows your processes as they evolve.
Where it makes the biggest difference
Orphaned implementation
A business whose original implementer is gone hands over its database; we document the custom modules and take responsibility for keeping them working.
Month-end support
Accounts teams get quick help with reconciliation, tax reports and closing entries during the busiest days of the month.
Growing database
A retailer with years of POS orders gets slow screens fixed through indexing, archiving and server tuning.
Continuous small improvements
An operations manager keeps a running list of small changes that are delivered steadily instead of waiting for a large project.
How support begins and continues
We stabilize first, then settle into a routine of fixes, maintenance and regular reviews.
Onboard
Get access, review the database and code, and document the current setup.
Stabilize
Address known errors and risky configurations before taking on enhancements.
Agree the routine
Set the ticket channel, priority levels, contacts and maintenance windows.
Support
Handle tickets, fixes and questions as they arrive, with updates on each one.
Maintain
Apply updates, check backups and watch performance on a regular schedule.
Review
Periodically report what was fixed, what recurs and what should be improved next.
What it connects to
Odoo Support & Maintenance
- Odoo.sh projects
- Self-hosted Odoo servers
- Odoo Online databases
- Custom and third-party modules
- Connected eCommerce and payment systems
- Email and outgoing mail servers
Built with
Security, quality and scale
Controlled access
Support staff use named accounts with access appropriate to the task, and access can be revoked at any time.
Fixes tested off production
Changes are reproduced and verified on staging before they are applied to the live database.
Backup verification
Backups are periodically test-restored, because an untested backup is only an assumption.
Security updates
Odoo source, modules and the server operating system are kept updated within agreed maintenance windows.
What working with us looks like
We take over others' work
Supporting databases built by someone else is a normal part of what we do, starting with an honest review.
Functional and technical in one desk
The person reading your ticket can tell a configuration mistake from a code bug.
Explanations, not just fixes
Each resolved ticket says what went wrong, so your team learns and repeat issues fall.
Infrastructure covered too
Because we also manage servers and containers, self-hosted Odoo can be supported end to end.
What it costs
Fixed fees with the scope written down, invoiced in advance, and any minimum term stated up front.
Related services, technologies and industries
Sources and further reading
Official documentation and guidance if you want to read more about this topic.
Odoo Support & Maintenance: questions we hear most
What does Odoo support and maintenance include?
It includes fixing errors, answering user questions, maintaining custom and third-party modules, applying updates, monitoring backups and servers, and making small enhancements. It is available as prepaid 10-hour or 40-hour blocks or a Monthly care plan with 20 hours a month, and the exact scope is agreed in writing at the start.
Can you support an Odoo system implemented by another company?
Yes, we take over existing Odoo databases. Onboarding starts with a review of the configuration and custom code so we understand the system before changing it.
Does Odoo Enterprise include support?
Odoo's Enterprise subscription includes support from Odoo for standard functionality and bugs in Odoo's own code, but not for custom modules, third-party apps or changes to your processes. Independent support covers those areas.
How are support requests prioritized?
Requests are prioritized by business impact, so issues that stop invoicing, sales or shipping come before cosmetic problems or enhancements. Priority levels and contacts are agreed at onboarding.
Do you support self-hosted Odoo servers?
Yes, we support self-hosted Odoo as well as Odoo.sh and Odoo Online. For self-hosted systems, server care such as backups, monitoring and updates can be included.
Is a version upgrade part of maintenance?
Minor updates are, but a major version upgrade is normally planned as a separate project because it involves porting custom modules and full testing. Our Odoo migration service covers that work.
Next step
Hand us your open Odoo issues
Tell us how your Odoo is hosted and what's been going wrong. We'll review the system and propose a support arrangement that fits.